Job Description

Position Summary If you are passionate about helping people restore their lives when the unexpected happens, and providing the best experience, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact. Geo‑Salary Information $55,318 to $96,646 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA) $50,289 to $87,860 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) $45,260 to $79,074 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV) Responsibilities Ensure equitable settlement of damages and maintain good customer service and shop relations. Inspect and evaluate the degree of physical damage to vehicles for first and third‑party claims; complete detailed summary of damage and estimate cost of repair based on knowledge of equipment, parts, and present values. Present estimates, reach an agreed‐upon price with repair facilities, confirm assessment of damages and costs, and negotiate settlements with related parties as necessary. Research total cash value of vehicle and parts by gathering and analyzing current market information to support total loss settlements. Taken photographs of vehicles and physical damage to aid in determination of liability and to substantiate findings; submit compliant reports and documentation. Perform re‑inspections and authorize supplemental repairs as necessary to ensure quality service and thorough restoration of damage. Maintain communication with clients throughout repair process; report initial evaluation and summary of damage, explain relevant procedures, respond to customer inquiries, and provide complete, courteous, and timely customer service. Stay updated on current vehicle values, industry and market trends, and company policy and procedures. Education High School Diploma or GED. 6 months technical training. Company‑sponsored Adjuster’s license may be required, to be secured upon hire. Minimum Requirements High School Diploma or GED. 6 months technical training. 2 years auto appraising experience. Knowledge of Mitchell or CCC. General knowledge of automotive repair including mechanical, sheet metal, paint, and frame repair. Technical skills to read and understand frame and alignment specifications. Strong analytical ability to make complex, accurate assessments of damage and repairability. Comprehensive knowledge of company procedures and insurance contracts. Solid understanding of automobile components, current values, and repair estimating practices to resolve and settle physical damage claims. Collaborates with the Claims Branch staff to confirm coverage, determine available limits, identify possible fraudulent activity, and obtain settlement approval. Requires organizational and time management skills to complete field assignments in a timely and accurate manner (automobile travel up to 50%). Position includes use of a company car in compliance with the company vehicle use agreement. Must meet established company standards regarding personal driving history and current license status. Preferred Requirements Advanced technical automotive repair training or certification. Bachelor’s Degree. Body or mechanical repair facility management experience. Demonstrates intellectual curiosity by seeking efficiencies through process improvement or technology. Take ownership of any process they can improve. Assumes positive intent in all interactions. Seeks growth within and beyond this role. Proficiency with estimating software such as Mitchell or CCC. Experience Minimum: 2 years auto appraising experience. Knowledge of Mitchell or CCC. Preferred: Body or mechanical repair facility management experience. Skills & Abilities Collaborates with the Claims Branch staff to confirm coverage, determine available limits, identify possible fraudulent activity, and obtain settlement approval. Comprehensive knowledge of company procedures and insurance contracts. Solid understanding of automobile components, current values, and repair estimating practices to resolve and settle physical damage claims. General knowledge of automotive repair including mechanical, sheet metal, paint, and frame repair. Technical skills to read and understand frame and alignment specifications. Strong analytical ability to make complex, accurate assessments of damage and repairability. Proficiency with estimating software such as Mitchell or CCC. Effective communication with insureds, claimants, attorneys, etc., explaining the estimation and repair process while negotiating fair settlements with repair facilities. Acts with initiative and passion, balancing decisiveness and attention to detail to drive results while working independently and under minimal supervision. Organizational and time‑management skills to complete field assignments in a timely and accurate manner (automobile travel up to 50%). Physical Requirements Continuously (66%–100%) Maintain a sedentary position for extended periods. Communicate (electronically and telephonically) with team members, customers, and external parties. Operate and type on a computer, laptop, or other company‑issued electronic device for extended periods. Access and operate company computer system, including preparing documents, entering data, and reading documents from a database or email system. Occasionally (Up to 33%) Bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment. Grasp, open, and close drawers, filing cabinets, and other equipment. About the Company Mercury Insurance has been guided by a purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team encourages growth, makes time to have fun, and works together to make great things happen. We embrace the strengths and values of each team member and strive for diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people and reward our talented professionals with competitive salary, bonus potential, and a variety of benefits to support health, retirement, and professional goals. Learn more about us at Perks and Benefits Competitive compensation Flexibility to work from anywhere in the United States for most positions Paid time off (vacation, sick time, 9 paid company holidays, volunteer hours) Incentive bonus programs (potential for holiday, referral, and performance‑based bonuses) Medical, dental, vision, life, and pet insurance 401(k) retirement savings plan with company match Engaging work environment Promotional opportunities Education assistance Professional and personal development opportunities Company recognition program Health and wellbeing resources, including free mental wellbeing therapy/coaching, child and eldercare resources, and more Mercury Insurance is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Pay Range USD $56,701.00 – USD $102,219.00 /Yr. #J-18808-Ljbffr

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