Job Description

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.What you'll doThe Technical Placement Manager (TPM) provides strategic leadership for a national team of approximately 65 personnel—comprising 5 Market Area Coordinators and 60 Technical Placement Specialists—dedicated to optimizing innovative strategies (i.e., technician recruitment and retention) for the Ford and Lincoln Dealer Network. In this role, the TPM orchestrates high-level coordination and strategic planning with dealers, technicians, vendors, and internal stakeholders to meet objectives. By analyzing market trends and leveraging strategic partners, the TPM designs and implements robust sourcing strategies that align the "Always On" hiring model with an unwavering focus on technician retention within the Ford and Lincoln networks.Team Leadership & DevelopmentLead, coach, and develop a national field team to drive performance against key business metricsEstablish a culture of accountability, continuous improvement, and measurable resultsDesign and execute national strategies for technician recruiting, retention, and recognitionAlign workforce initiatives with broader dealer network and organizational goalsData & InsightsOwn the end-to-end data and analytics strategy for technician recruiting, retention, and workforce performance, ensuring decisions are grounded in measurable outcomes and aligned to business objectivesOwn the end-to-end financial strategy and performance ensuring decisions are fiduciaryly responsibleAggregate, analyze, and synthesize data across multiple systems to evaluate program effectiveness and identify gaps in the technician and dealer pipelineDevelop and maintain advanced KPI frameworks that go beyond activity metrics to measure true business impact, including technician/dealer readiness, retention quality, hiring efficiency, and long-term workforce sustainabilityTranslate complex and often fragmented data into clear, compelling narratives that articulate the "story" of workforce performance, influencing senior leadership, dealer partners, and cross-functional stakeholdersIdentify trends, risks, and opportunities through proactive data analysis, using insights to inform recruiting strategies, retention initiatives, and resource allocation decisionsPartner with field teams and vendors to ensure data integrity, consistency, and actionable reporting, driving accountability across all stakeholdersLeverage insights to continuously refine and evolve processes, ensuring programs are adaptive, scalable, and responsive to changing market dynamicsEstablish a forward-looking workforce intelligence approach, using data to anticipate future technician demand, capacity constraints, and skill gapsDrive a culture of data fluency and accountability across the organization, enabling teams to make informed, insight-driven decisions at all levelsProcess Development & ImplementationBuild and implement scalable processes to improve consistency, efficiency, and outcomesLead training and rollout efforts to ensure adoption and sustained execution across the fieldVendor & Field Services ManagementManage key vendor relationships, ensuring performance, accountability, and ROIOversee field-based service delivery and lead Quarterly Business ReviewsGuide and influence best-in-class hiring practices across the networkSupport talent selection, onboarding, and workforce planning effortsIdentify opportunities through dealer visits, market insights, and industry engagementSupport technician recruiting and recognition initiatives at the local and national levelTraining & OnboardingDevelop and enhance onboarding and training programs for field teamsPartner with vendors to ensure successful enablement and performance ramp-upYou'll have10+ years of experience in workforce strategy, field operations, recruiting, or related functions, including 7+ years of direct experience working with field-based or dealership teams.7+ years of experience leading, coaching, and developing high-performing, distributed teams, driving measurable business results.Strong understanding of dealership Parts and Service operations, including technician productivity, service capacity, and workforce planning.Advanced analytical skills, with experience aggregating, interpreting, and synthesizing complex data into actionable insights; able to leverage AI tools to optimize recruiting, retention, and workforce processes.Skilled in translating complex data into compelling narratives to influence senior leadership, cross-functional teams, and dealership partners.Demonstrated success in process development, implementation, and training rollout across distributed teams, ensuring adoption and measurable outcomes.Experience managing external vendors and field-based service providers with accountability for performance, ROI, and operational results.Even better, you may haveMaster's degree in a relevant field.12+ years of hands-on experience in automotive service ecosystems, including dealer operations, service engineering, warranty/claims, and field quality managementExperience managing field quality concerns, including issue investigation, containment, and resolution.You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!BenefitsImmediate medical, dental, vision and prescription drug coverageFlexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and moreFamily building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and moreVehicle discount program for employees and family members and management leasesTuition assistanceEstablished and active employee resource groupsPaid time off for individual and team community serviceA generous schedule of paid holidays, including the week between Christmas and New Year's DayPaid time off and the option to purchase additional vacation time.This position is leadership level 6 and ranges from $115,500-$218,100. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.For more information on salary and benefits, click hereVisa sponsorship is not available for this position.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.Job InfoJob Identification 61367Job Category Marketing & SalesPosting Date 04/07/2026, 02:05 AMApply Before 05/11/2026, 12:00 AMDegree Level Bachelor's Degree or equivalentJob Schedule Full timeLocations 1800 Fairlane Dr, Allen Park, MI, 48101, US (Remote)J-18808-Ljbffr

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