Job Description

Store Manager

At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services.

Principle Duties and Responsibilities:

• People & Training Development: Manage the store's hiring strategy, assist the market's Authorized Trainer in coordinating onboarding, engage team members by creating a fun and productive environment, contribute to a respectful and inclusive team environment, perform people-related actions to update team member information, lead and monitor the store's ongoing training strategy, address all employee concerns or issues, drive team engagement by ensuring team members are provided recognition and continuous check-ins, collaborate across store channels and/or districts.
• Customer Experience: Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service, resolve customer feedback and address issues in the moment, manage and direct in-store team members to ensure optimal customer service, ensure every customer is offered the opportunity to participate in Lids' membership programs or special offers when live in-store through employee education.
• Operations: Manage team's compliance within the scheduling and payroll process, plan, prepare, and manage the schedule, manage business disruptions and provide operational continuity, execute operations-focused company-level directives, promotions, and initiatives, understand and adhere to Policies & Procedures Manual to maintain a safe work environment, maintain store technology and equipment, maintain store facilities, supplies, and services, effectively manage cash, prepare store for inventory audits and support in performing them as needed.
• Product & Inventory Management: Drive overall store product strategy, strategically organize the backroom, ensure integrity of product held to vendor-specific regulations, lead execution of weekly markdowns and markups, monitor and manage sell-through, manage any transfers or ship-backs, execute optimal layout and visual merchandising, maintain the look and feel of the store through day-to-day VM and store actions, execute special pricing signage and promotional presentation adjustments.

Job Required Knowledge & Skills:

• A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.

Reports To: District Sales Manager

Pay Transparency Statement: The hourly range for this position is $21.00 - $21.00, which represents base pay only. The base pay offered will consider internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, scheduled hours, and experience, among other factors. A monthly store performance bonus may be provided as part of the compensation package depending on the employee's role and organizational level. In addition to base and bonus compensation, full-time employees are eligible for Medical, Dental, Vision, 401(k), paid time off (PTO), and additional benefits such as pet insurance, family accidental and critical care benefits, and more. A cell phone stipend may be provided in certain geographical areas as required by law.

Employment Requirements: Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants: In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, and other employment-related information.

Need Accessibility Assistance? Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

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