Job Description
Introduction
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.
Grade
17
Location of Position
STATEWIDE
Current Vacancy
Anne Arundel County Department of Social Services
80 West Street
Annapolis MD, 21401
Main Purpose of Job
Public Information Officer (Current Vacancy)
The Public Information Officer (PIO) oversees the planning, design and implementation of internal and external communications that support the AACO DSS mission in accordance with the Director's goals. The PIO reports to the Chief of Staff and serves as the Department's liaison to the DHS Office of Communication, county communications office and other agencies. The PIO is responsible for developing and maintaining relationships with local news media, sister agency communication officers, community partner organizations, and legislators and their staff to ensure a wide array of audiences and outlets for AACO DSS's messages. This position is instrumental in leading media management, including multiple social media outlets, promotion and marketing efforts, and community outreach to advance the Director's priorities as it relates to promoting the programs and services offered by the Department. The PIO Department leadership by creating and implementing strategies to communicate the Department's mission and vision to employees, various external constituents and stakeholders. The position works to gamer positive attention on the Department through clear, consistent messages about programs, services and service access. The PIO works in conjunction with DHS Office of Communications to develop and implement campaigns, graphic design projects, photography, video production, publication design and printing, speeches, media relations, issue management and event planning. Job Duties: 30% Creates. develops. and implements an internal communications strategy. This plan covers all program areas of the Department and provides messaging and associated activities for all AACOD S staff.
Nature of Work: Administrator II
Encompasses administrative staff work related to the administration of departmental policy and overseeing or coordinating agency operations or functioning as a Special Assistant to an executive. Employees engaged in overseeing or coordinating agency operations are responsible for planning, organizing, implementing, administering and supervising the interpretation and application of agency policies, directives and procedures designed to accomplish the mission of the agency. Employees functioning as Special Assistants to departmental executives are responsible for program or project review, development, evaluation and coordination. Employees in this classification do not supervise.
Position Duties
Creates, develops, and manages an external communications plan.
Manages and implements a proactive communications program to enhance the reputation of the agency and increase visibility.
Maintains constant activity on social media including Facebook and Twitter.
Oversees the agency's digital communication, including the content for the Department's webpages, social media newsletters and print materials.
Develops and maintains working relationships with major print and TV outlets.
Provides coverage and service to the Anne Arundel County Emergency Operations Center (EOC) during and/or following a disaster affecting residents of Anne Arundel County and the State of Maryland, when necessary.
Develops and maintains relationships with news media, editors, reporters, communication officers, partner organizations, institutions, and government officials and their staff ensuring a wide variety of audiences and outlets for DHS's messages.
Advises Department leadership on media relations strategies, including protocols for responding to the media, drafting press releases & statements, and serves as agency spokesperson.
Administrator II Examples Of Work – Overseeing or Coordinating Agency Operations
Assists in the direction of the daily operations of a unit or division.
Evaluates efficiency of operations and develops, revises and recommends new policies, standards, and workflow procedures, using new technology where appropriate.
Interprets and applies or oversees the application of agency policies, rules and regulations to accomplish the work of the unit or division.
Implements new regulations and policies as directed by upper management.
Sets goals and deadlines and oversees the workflow of the unit.
Coordinates workflow with administrators of other units in areas of work spanning multiple units.
Coordinates leave and staff coverage of unit or division.
Performs other related duties.
When Functioning As Special Assistants To Executives
Researches and compiles information as directed by the executive and may recommend innovative ideas or methods of doing business.
Reviews, evaluates and assists in the development of agency policies and programs.
Promotes the work of the agency through frequent contact with interested groups and individuals.
Makes recommendations to upper management and executives concerning new or revised legislation affecting the agency.
Develops and recommends new standards, methods of operation and new technology to accomplish the mission of the agency.
May work on sensitive and confidential projects requiring discretion and judgment in the release of information.
May act as the representative of the executive in meetings and conferences.
May act as a liaison between the executive and agency units.
May act as team leader for special projects.
Performs other related duties.
Minimum Qualifications
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Five years of administrative staff or professional work.
Notes:
Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.
Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.
Desired or Preferred Qualifications
One year of experience working in communications, social media, or marketing for a government agency.
One year of experience with graphic design using software such as Canva, Adobe Acrobat, or Microsoft Office Suite.
One year of experience managing a business/professional social media account.
One year of experience handing confidential information.
One year of experience working with internal and external customers or community stakeholders.
One year of experience reviewing or evaluating or assisting in the development of agency policies and programs.
Licenses, Registrations and Certifications
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
Benefits
STATE OF MARYLAND BENEFITS
Equal Opportunity Statement
As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply.
We thank our Veterans for their service to our country and encourage them to apply.
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Job Tags
Work at office, Local area