Job Description

Position Summary:

The Wheel Group is seeking a hands-on IT Helpdesk Administrator to serve as the primary point of contact for internal technical support. Working under the direct supervision of the IT Manager, you will take ownership of day-to-day desktop operations, ensuring our fleet of approximately 200 endpoints remains secure, updated, and functional. This role is critical in supporting both our corporate office and warehouse operations.

Key Responsibilities:
• Desktop Support & Security (Primary Focus):
• Provide Tier 1 and Tier 2 on-site support for desktops, laptops, and Macs.
• Patch Management: Take full ownership of ensuring all workstations are current with Windows updates and critical security patches using internal management tools.
• Monitor antivirus status (SentinelOne) to ensure all endpoints are actively protected.
• User & Access Administration:
• Manage user onboarding and offboarding under the direction of the IT Manager, including configuring new hardware and setting up accounts.
• Administer user accounts and permissions in Active Directory and Office 365 (Teams, Exchange Online, OneDrive).
• Assist users with remote connectivity issues, including VPN and Remote Desktop (RDS) access to business applications.
• Warehouse & Operational Support:
• Troubleshoot connectivity and hardware issues for warehouse devices, including barcode scanners and Zebra/label printers.
• Diagnose basic network connectivity issues (Wi-Fi/LAN) and escalate to the IT Manager or MSP when necessary.
• Documentation & Inventory:
• Maintain an accurate inventory of IT assets (computers, monitors, scanners, and peripherals).
• Document troubleshooting procedures and solutions to build an internal knowledge base.

Qualifications:
• Education/Experience:
• Associate degree in IT or relevant certifications (CompTIA A+, Network+, or Microsoft Fundamentals).
• 2+ years of experience in an IT Helpdesk or Desktop Support role.
• Required Skills:
• Strong proficiency in troubleshooting Windows OS and Microsoft Office 365 applications.
• Experience managing users in Active Directory.
• Understanding of TCP/IP networking basics (DNS, DHCP, IP addressing).
• Ability to lift up to 50 lbs (servers, desktops, printers) and walk warehouse floors.
• Preferred Skills (Big Pluses):
• Microsoft Azure: Familiarity with Azure Active Directory (Entra ID) or basic cloud server concepts is a strong plus.
• TracerPlus / Warehouse Tech: Experience troubleshooting TracerPlus software or handheld barcode scanners is highly desired.
• Experience supporting legacy ERP connections (RDP).
• Soft Skills:
• Ability to follow detailed technical direction from the IT Manager.
• Strong communication skills to explain technical issues to non-technical staff.
• Self-starter with the ability to prioritize daily support tickets effectively.

Job Tags

Work at office, Remote work

Similar Jobs