Job Description

Job Description

Job Description

Evening Scheduling Coordinator – Part-Time

About the Role

We are seeking a dependable, long-term team member for our Evening Scheduling Coordinator position. This role is ideal for someone who thrives in a fast-paced environment, stays calm under pressure, and enjoys solving problems in real time. You will play a critical role in ensuring clients receive uninterrupted care while supporting both clients and care partners during evening hours. This position offers a consistent, predictable schedule and the opportunity for additional hours and growth based on performance. We are looking for someone who takes ownership, communicates clearly, and takes pride in being a reliable part of a high-performing team.

Hourly Wage: $16.50 per hour

Training Schedule (3–6 Weeks)

• Monday & Wednesday: 11:00 AM – 4:30 PM (in-office)
• Tuesday & Thursday: 11:00 AM – 4:30 PM (remote via Microsoft Teams)
• Approximately 20 hours per week during training

Regular Schedule (After Training)

• Tuesday–Friday: 4:00 PM – 8:00 PM (remote, 16 hours/week)
• Required rotating holiday coverage (hours may range from 8:00 AM – 8:00 PM)
• Required virtual attendance for weekly department meeting: Thursdays at 9:00 AM
• Additional hours available for department CTO coverage based on need and availability

Primary Responsibilities

• Answer phones and monitor text messages
• Triage crisis and urgent on-call matters
• Provide after-hours support to care partners and clients
• Handle callouts and urgent staffing needs
• Find coverage for same-day vacancies
• Fill open and vacant shifts for next-day preparedness
• Assist with evening scheduling adjustments
• Provide administrative support
• Document and communicate staffing changes
• Work on special projects as assigned

Job Requirements

• Maintain a quiet, distraction-free workspace suitable for professional communication
• Access to reliable high-speed internet
• Strong problem-solving skills with the ability to make sound decisions independently
• Ability to work efficiently with minimal supervision
• Scheduling experience preferred, but not required
• Ability to think creatively and develop practical solutions
• Ability to triage situations and respond appropriately based on urgency
• Strong prioritization and time-management skills in a fast-paced environment
• Excellent communication skills (both verbal and written)
• Ability to accurately document interactions, updates, and outcomes

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