Job Description

Drug Test Proctor

We're looking for a Drug Test Proctor to join our innovative growing team. In this role, you will be proctoring oral saliva-based drug screen tests in a virtual testing session. To be successful in this role, the ideal candidate will be a strong communicator, a tech savvy problem solver and a highly professional individual. Novir is looking for someone who has experience providing an excellent customer experience, and who is comfortable in a virtual environment.

Current scheduling needs: Monday through Friday 6:00 AM 11:00 AM and 4:00 PM to 9:00 PM.

Key qualifications:

• 2+ years in a customer facing role, preferably providing remote customer service or support.
• Strong technical acumen, at least 2+years' experience using video programs such as Zoom or Microsoft Teams.
• Excellent verbal communication skills and strong attention to detail.
• Bilingual in English/Spanish a plus.
• Strong sense of confidentiality and professionalism.
• Tech savvy problem solver who can multi-task to solve a variety of issues quickly.
• Resolve issues to consumer satisfaction and within guidelines of the service policy.
• Flexible schedule preferred. Must be able to work during the shifts described below. Must be able to work peak times that the call center is open, may include weekends and holidays. Hours are subject to change as business dictates.
• Ability to stand long periods of time and lift packages up to 50 lbs when assisting with fulfillment activities such as Pick, Pack and Shipping.
• Test kit prepping: assembly, boxing, label printing/cutting.
• Special projects and duties as assigned.

Scheduling:

• Onsite role at our headquarters in the Third Ward in Milwaukee, WI.
• Up to 30 hours per week for part time.
• Opportunity for overtime during expanded hours and peak times.
• Availability to work a flexible schedule of Monday - Friday and weekend rotation based on business need.
• Paid on-call opportunities nights and weekends available based on business needs.

Who you are:

• You're a strong communicator: You are comfortable communicating with candidates, donors, and internal team members clearly and concisely.
• You're organized: You have strong attention to detail, never miss the little things, and have focused productivity and accuracy.
• You're a people person: Customer service is at the core of everything you do, and you are a great partner both internally and externally.

DEI statement:

• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation age, citizenship, marital status, disability, gender, gender identity, or expression or veteran status. We are proud to be an equal opportunity workplace.

Novir is a fast-growing startup with a work hard, play hard attitude. We look for smart, motivated individuals who are excited to build something incredible from the ground up!

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